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RESUME
OF
MD. MASUM BILLAH

Mirpur, Dhaka-1216 , Bangladesh | 01812444497
masumbmusa@gmail.com | info@mdmasumbillah.net

PROFESSIONAL SUMMARY

Operational HR and People Management professional with over 8+ years of hands-on experience in workforce planning, recruitment coordination, performance monitoring, discipline enforcement, and day-to-day workforce management in a rapidly changing environment. Experience working directly with leadership to align HR activities with business goals, control employee-related costs, and increase productivity. Deep experience in KPI-driven teams, attendance control, employee documentation, and ethical HR practices. Known for fairness, accountability, and pragmatic problem-solving rather than institutional theory. 

EDUCATION

Passing Year 2018

National University, Bangladesh

Bachelor of Science in Computer Science & Engineering (4 Years)

PROFESSIONAL SKILLS

  • Operational HR Management
  • Recruitment, Selection & Onboarding
  • Attendance & Leave Administration
  • Performance Management & KPI Tracking
  • Employee Relations & Conflict Resolution
  • Disciplinary Action Handling
  • HR Documentation & Compliance Support
  • Payroll Data Preparation & HR Reporting

WORK HISTORY

360 ENGINEERING & CONSULTANCY | CHIEF IT & OPERATIONS OFFICER

Dhaka, Bangladesh | July 2025 - April 2026

  • Leading IT and HR operations to ensure business continuity, workforce efficiency, and system reliability
  • Overseeing HR operations, including recruitment coordination, onboarding, attendance & leave management, employee documentation, and HR reporting
  • Managing performance tracking, KPI follow-ups, and disciplinary processes in coordination with leadership
  • Handling employee relations and conflict resolution support with fairness and transparency
  • Supervising IT operations, including internal systems, user access control, business tools, and basic infrastructure support
  • Managing IT user support, device allocation, access permissions, and routine troubleshooting
  • Ensuring data security, system access control, and backup practices for internal operations
  • Supporting payroll preparation, attendance validation, and operational reporting
  • Coordinating with vendors and service providers for IT tools, hosting, and software support
  • Ensuring confidential handling of employee data, system access, and internal records.
LEADERSHIP & COMMUNITY INVOLVEMENT
  • Cyber Crime Awareness Foundation, Chapter Leader, From 2018- Present
  • Bangladesh Scouts (Sea Region), Assistant Unit Leader, Till 2016

Professional & Career Certifications

Workforce Management & Team Building (HR) – Certified Training - From DIKKHA Project, ICT Division.
Certified Advanced AI: Mastering for Productivity and Creativity – From Coursiv
Workplace Communication Essentials– From Generation Unlimited.
Excel Essentials for Workplace Productivity – From Generation Unlimited.
Art of Problem Definition – From Generation Unlimited.
Smart Money Skills for Life – From Generation Unlimited.
Unleashing Cognitive Empowerment – From Generation Unlimited.
Entrepreneurship in Action: Click. Launch. Learn – From Generation Unlimited.

LANGUAGES

Bangla (Native)
English (Fluent)
Urdu (Conversational)
Hindi (Conversational)

PERSONAL ATTRIBUTES

  • Integrity & confidentiality
  • Proactive problem-solving
  • Professional communication
  • Cross-functional coordination
  • Operational execution & multitasking

SOFTWARE SKILLS